Hire dedicated BPO teams that handle your customer support, call center and back office operations — so your in-house team can stay focused on product and growth.
Instead of juggling multiple vendors and ad-hoc agents, you get a structured BPO squad. We connect customer support, back office and QA so every interaction feels consistent — and every process has an owner.
Trained agents handling day-to-day customer conversations across channels, following your tone, policies and brand playbook.
Quiet, behind-the-scenes work that keeps orders flowing, records accurate and teams unblocked — without bloating your payroll.
Specialist roles that help you generate pipeline, improve quality and make better decisions from your support data.
Not sure which processes to outsource first? We’ll help you map the work, define SLAs and assemble a right-sized BPO team that fits your volumes and budget.
A structured rollout means your customers never feel the change — they just notice faster responses. From discovery and process mapping to go-live and optimisation, we keep every step clear and accountable.
We review your current workflows, tools, SLAs and volumes. Together we map which processes to outsource, what systems we’ll use and what “good” looks like across response times, quality and customer experience.
We document FAQs, macros, scripts and escalation paths. Agents are trained on your product, brand voice and tools, then evaluated through mock calls, chats and tickets before they ever speak to real customers.
We start with a controlled pilot (selected queues, hours or segments) to validate quality and throughput. You get daily updates, early metrics and visibility into how the team handles real-world scenarios.
Once performance is stable, we expand coverage across channels and hours. QA, coaching and process tweaks are used to raise CSAT, reduce handle times and cut repeat contacts without hurting quality.
You get clear reporting on SLAs, CSAT, volumes and trends — not just raw data dumps. We use these insights to recommend staffing changes, new macros, deflection opportunities and long-term process improvements.
Build a flexible BPO stack around customer support, back office and growth operations. Mix and match dedicated agents, pods and specialist roles to support customers, clean up data and run everyday processes reliably.
If your team is juggling support with everything else, customers feel it. You need a dedicated BPO squad watching queues, clearing backlogs and keeping every interaction consistent — even when you’re asleep.
We’re proud to partner with founders, operations leaders and customer teams who care about quality, reliability and momentum as much as we do.
“BAKSORBIT didn’t just add agents. They rebuilt our support workflows, tightened SLAs and helped us turn support into a real differentiator.”
“We went from overflowing inboxes to same-day responses. The BAKSORBIT team felt fully integrated with ours within weeks.”
“Clear reporting, proactive suggestions and a team that genuinely cares about our customers. It feels like running our own support center — just without the overhead.”
Still wondering how BAKSORBIT fits into your BPO strategy? These answers cover how we work, what we can take off your plate and how we plug into your existing tools and teams. If something’s missing, just reach out — we’ll walk you through it.
Let’s map your processes, define SLAs and build a BPO team that feels like a natural extension of your own. Talk to our team and get a clear, practical plan before you move a single queue.
Talk to Our BPO Team