Hire an IT support and operations squad that keeps your users productive and your infrastructure maintained with proactive monitoring, responsive support and clear SLAs.
Instead of scattered fixes and “best effort” support, you get a structured IT operation. We connect service desk, infrastructure and lifecycle management so issues are resolved faster and outages become rare.
We start by understanding what you have, where it hurts and what’s at risk, then stabilise the basics before scaling support.
Service desk, remote support and routine maintenance that keeps your teams working and your systems updated.
We use data from tickets, monitoring and incidents to reduce noise, automate repetitive work and keep your IT stack modern.
Not sure whether you need a full managed service or just extended support? We’ll review your environment, propose a model and start with a focused onboarding phase.
A predictable IT support process means fewer surprises, clearer expectations and happier users. From onboarding to ongoing operations, we keep each step visible, documented and measurable.
We inventory your users, locations, systems, licences and critical applications. We review existing processes, tools and pain points to understand what’s working and what isn’t.
Together we define support tiers, coverage hours, response and resolution targets, communication channels and escalation paths. This becomes your support playbook and agreement.
We connect to monitoring and management tools, build documentation, create runbooks and introduce your users to the new support process so adoption is smooth from day one.
We handle day-to-day tickets, requests and incidents while monitoring key systems, patching regularly and performing scheduled maintenance to reduce unplanned downtime.
You get regular reports on ticket volumes, SLAs, recurring issues and system health. We use this data to recommend improvements, automation and standardisation over time.
Mix and match helpdesk, infrastructure management and lifecycle services to match your environment. Start with focused coverage and scale into a fully managed IT operation as your needs grow.
If users don’t know who to ask, tickets vanish into inboxes or fixes rely on “that one IT person”, you’re one absence away from chaos. You need a dedicated IT support squad, clear process and visible metrics.
We’re proud to partner with founders, operations leaders and IT managers who value reliability, responsiveness and clear communication from their support teams.
“Before BAKSORBIT, IT was mostly reactive and undocumented. Within a few weeks we had a proper helpdesk, SLAs and visibility into what was actually happening. Our teams noticed the difference quickly.”
“They handled the day-to-day tickets and maintenance so our internal IT team could focus on projects. Communication is clear, and reports make it easy to show stakeholders what’s going on.”
“Standardised processes, clear escalation and proactive suggestions have turned our IT from a cost centre argument into a predictable service. We feel comfortable scaling with them.”
Still wondering how BAKSORBIT fits into your IT operations? These answers cover how we work, what we support and how we integrate with your internal teams and tools. If something’s missing, just reach out — we’ll walk you through it.
Let’s review your current IT operations, design a support model that fits your organisation and put the people, tools and processes in place to keep everyone moving. Talk to our IT support team and get a clear, actionable plan.
Talk to Our IT Support Team